Let’s face it. Relying on your patients to recall their medical history may not always prove accurate. Using our Patient Health Information tool makes this process a little easier.
When you see patients covered by Blue View Vision and an affiliated Anthem or Empire medical plan*, you can validate medical data relevant to vision care in an easy to access and secure environment. We’re making this information available so that all network doctors can collaborate on our member’s care. (For example, you’ll see when medications have been prescribed by other doctors, and diagnoses that you submit with your claim will be visible to the patient’s primary care physician.) This kind of virtual collaboration can also help identify potential gaps in care so those gaps can be closed faster.
In-network providers can submit feedback on patient care gaps, enter diagnoses, and record patient vitals—all supporting whole person care. Every in-network health care provider participating in that patient’s care will have the most up-to-date information.
The Patient Health Information tool is located on the Member Details page within the EyeMed claims system. Use it to see what medications your patient may be taking, view recent diagnoses or lab test results, check care alerts, enter patient vitals, close care gaps, provide care alert feedback and more.
Click here to watch the latest video with Dr. Richard Hom, who explains the features and benefits of using Patient Health Information.
*Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Georgia: Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWI), underwrites or administers PPO and indemnity policies and underwrites the out of network benefits in POS policies offered by Compcare Health Services Insurance Corporation (Compcare) or Wisconsin Collaborative Insurance Corporation (WCIC). Compcare underwrites or administers HMO or POS policies; WCIC underwrites or administers Well Priority HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. In California: Anthem Blue Cross is the trade name of Blue Cross of California. Independent licensee of the Blue Cross Association. In New York: Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., dba Empire BlueCross BlueShield. Independent licensees of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
Why use it? Patient Health Information can save you time and give you a better view of your patients' overall health, which can help you diagnose more effectively.
Who benefits? Both you and your patients benefit because access to valuable health information can help you make more informed decisions.
When is the right time to use it? Any time you see a Blue View Vision member who is also covered by one of our Anthem or Empire medical plans. You can check to see if there is health information available any time you log in to the online portal—for example, when verifying eligibility.
Where can you find it? The Patient Health Information tool is located in the EyeMed claims system. It will automatically open in a new window when checking a patient’s eligibility or entering a claim. If you accidentally close the window, you will still have ability to click the button to view that same patient’s data without having to start a new search.
What information will you see? When there is health information available, you will see relevant data that may include prescription medications, recent diagnoses, care alerts and lab test results. We'll also let you know if the patient is enrolled in one of our care management programs. In-network providers are able to submit feedback on patient care gaps, enter diagnoses, and record patient vitals—all supporting whole-person care.
“Hi, my name is Kim. My son was recently referred to an optometrist for an eye exam after he failed the general vision checkup in the pediatrician’s office. Having medical information about my child at the point of service during his eye exam was very helpful because the optometrist was able to view the history and determine the best course of action. Dr. Gray (my eye doctor) immediately knew the heart surgery history. He also knew exactly what medication we used in my son’s nebulizer in a frequent and ongoing basis. While I know that my son has high blood pressure and uses a nebulizer, I wouldn’t know the exact information Dr. Gray (my eye doctor) needed. Based on what he was able to read, we reached out to the pulmonologist during the appointment to adjust to another medication because it might be causing some pressure in his sinuses. If we didn’t know this information during the appointment then my son’s team of doctors, including a cardiologist, pulmonologist and optometrist, wouldn’t be able to collaborate on the best care for his overall health.” Kimberly, Plan member
“I like the fact that Dr. Hettler (my eye doctor) had access to my records and was aware of the kind of medication that I was taking at the time of my visit. And could look at me as a patient – as a whole person – and not just be concerned about my vision problem – but also have access to any other kind of medications that I take that could possibly affect my vision.”Faranak, Plan member
“We currently have 50 private practice locations in central and northern Indiana along with the Chicago market. As a group, we have adopted Blue View Vision’s clinical coordination feature as an opportunity to better coordinate care with our patients, knowing that many of them do not understand what medications they take or what they are for. So as a group it has allowed us to be much more efficient and take care of the patients’ main needs, maintaining their ocular health and their overall systemic health.”Scott Hasty, O.D.
“Optometry serves as an entry point for not only vision-related issues, but also into general medicine. The general public visits optometrist offices more frequently than any other part of the healthcare system. As such, easy two-way communication between optometrists and other health care providers should help to create better patient outcomes.
I’ve had the pleasure of using Anthem’s Whole Health Connection program, and to me, this program is a “no-brainer.” Although the health information shared is limited at this time, I love being able to verify a patients’ past and current medical treatment. Most health care providers will agree that patients are not the best historians when it comes to their own medical history/treatment. Because the eye and body are intimately connected, we optometrists can become a viable option to be the profession that acts as the gateway/referral source to other health professions when needed.”Matthew S. Langford, O.D.
“The practice of eye care has evolved significantly the past few years. Today’s optometrists are no longer practicing in isolation from the rest of the medical community. Instead, they should embrace an understanding of patients' medical history, which would allow for more thorough and robust eye examinations.
Knowing a patient's health information such as medical diagnosis, lab studies and prescription history affects the testing, the focus and follow-up schedule of eye examination. Would you not focus more on different parts of the eye examination if you knew that a patient had a diagnosis of pseudotumor cerebri or has their HbA1c tested every three months or is on Plaquenil? Patients can also realize that you can satisfy more than just their optical needs.
However, obtaining this patient health information from the patients themselves can be at times very challenging and inefficient. In our office, the standard procedure is to obtain any available health information from e-prescribing and healthcare portals. So, the big orange patient health information button is accessed on every Blue View Vision authorization requested in our office.”Philip Kwok, O.D.