FAQs

How does Patient Health Information help my practice?

It provides access to your Blue View Vision patient’s medical profile, which can include relevant medical diagnoses, lab results, prescription medication history, care alert history, and more.

Patient Health Information also allows you to update information regarding your patients’ medical conditions, such as diabetes and hypertension, as well as vision complications from these systemic conditions. You are also able to share patient vitals including blood pressure, height, weight, BMI, etc. This data can identify at-risk patients, and you can assist in co-managing these chronic conditions and help reduce the severity of systemic disease. This is especially helpful when a patient regularly attends their vision exams—but doesn’t schedule regular medical check-ups. Every in-network health care provider participating in that patient’s care will have the most up-to-date information.*

When a patient with Blue View Vision benefits also has medical benefits through one of our Anthem or Empire medical plans, we’re able to capture important clinical and claims data and share it with in-network providers so everyone treating the patient is more informed about their medical status.

Why is Blue View Vision providing this information?

We’re committed to holistic care for our members—your patients. We believe eye doctors should know as much as they can about their patients, whether it is their first visit or a patient of record. Since you are part of your patient’s integrated care team, you are helping manage the process. We feel it is important to provide access to clinical information that is relevant to eye care.

What information is available?

When using the Patient Health Information tool, you’ll see historical relevant medical diagnoses, vital sign data, care alert feedback, results from prior applicable lab studies, and a list of current and previously dispensed prescription medications that could affect vision health—all of which will help you make more informed decisions about your patient’s care. You’ll also be able to see if your Blue View Vision patient is enrolled in one of our care management programs and working with a case manager to help manage a chronic condition such as diabetes. We capture data submitted through secure claims transmissions. This helps us identify members who may benefit from enrolling in one of our care management programs.

Can my office submit information into the Patient Health Information tool?

It’s not required that you provide information back to us. However, Patient Health Information gives you the option to update data regarding your patients’ medical conditions—like diabetes and hypertension—as well as vision complications from these systemic conditions. You are also able to share patient vitals including blood pressure, height, weight, BMI, etc. This data can identify at-risk patients, and you can assist in co-managing these chronic conditions and help reduce the severity of systemic disease.

How do I access the health information data for Blue View Vision patients?

The Patient Health Information screen automatically opens in a new window when checking a patient’s eligibility. (You can also return to the Vision Dashboard by selecting the Patient Information tool.) When you look up the member, the button will be in the upper right side on the Member Details page. PLEASE NOTE, YOU MUST HAVE YOUR POP-UP BLOCKER DISABLED IN ORDER TO VIEW PATIENT HEALTH INFORMATION. Click here for instructions on how to disable pop-up blockers for some of the more popular browsers.

How can I access my patient’s data if I accidentally closed the window?

It’s really simple to get back to your patient’s information. Initially the patient’s data will appear in a new window, but if you close it accidentally you just need to click the Patient Health Information button and it will take you right back to the data.

Why/How would I use this information?

You should find this information helpful in a number of ways.

  • Alerts to any current gaps in care that we have identified will be brought to your attention.
  • You will be able to see any recent diagnoses and vital sign data entered by other health care providers who treated your patient.
  • You are able to share patient vitals including blood pressure, height, weight, BMI, etc. This data can identify at-risk patients, and you can assist in co-managing these chronic conditions and help reduce the severity of systemic disease. This is especially helpful when a patient regularly attends their vision exams—but doesn’t schedule regular medical check-ups.
  • You will be able to view medications that may have an effect on the patient’s vision. This can help confirm any information provided by the patient and could even aid you in diagnosing the patient.
  • You'll be more informed as to the patient’s state of health when performing the eye exam, which can help you play a more active role in the patient's care.
  • All this information makes it that much easier for you to establish the type of relationship that promotes continuity of care with your patients.
  • Every in-network health care provider participating in the patient’s care will have the most up-to-date information.

Do I have to use this information?

No, but it’s certainly in your best interest to do so. It will save you time by substantiating the patient’s medical history, increase the efficiency of the eye exam process, enhance the role you play in the patient’s care and promote continuity of care between you and the patient.

Is the data in compliance with HIPAA?

Yes, the medical data is delivered through the secure claims system and is compliant with HIPAA policies.

Is clinical data available for all Blue View Vision members?

Clinical data is available only for Blue View Vision members who also have one of our health plans.

Can I export the information into my practice management system or electronic health care records?

At this time it is not possible to export the electronic information into your practice management or EHR software, but you can download a PDF to upload to the EHR or to save offline. You can also print the information to insert in the patient's chart.

What if I try to use the Patient Health Information tool and get a blank screen?

If you get a blank screen, close the window and try again.

How are the diagnosis codes displayed?

Diagnosis codes are displayed in descending order by the date of the claim. Codes are left justified and don’t include any decimal points.

What if I need to learn more about a particular diagnosis?

For more information about a listed diagnosis, you can search online for the definition at www.cms.gov/medicare-coverage-database/staticpages/icd-10-code-lookup.aspx.

Why are the diagnoses limited?

To protect the privacy of our members, we only share information that can be considered relevant to eye care.

*Blue View Vision is the vision care product offered by Anthem Blue Cross Life and Health Insurance Company in California; Anthem Blue Cross and Blue Shield in Colorado, Connecticut, Indiana, Kentucky, Maine, Missouri (excluding 30 counties in the Kansas City area), Nevada, New Hampshire, Ohio, Virginia (excluding the northern Virginia suburbs of Washington, D.C.) and Wisconsin; Blue Cross and Blue Shield of Georgia; Empire Blue Cross and Empire Blue Cross and Blue Shield in the 28 eastern and southeastern counties of New York.